FAQ
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What are the Dates & Times of the Ostrich Festival?
To Be Announced!
What are the Admission Prices?
Tickets are priced by day. Pricing info coming soon!
What Does Admission Include?
General admission (GA) includes entry to the festival and the concert.
VIP admission includes entry to the festival, VIP tent access, VIP concert viewing area, 1 meal and 3 drinks.
How Much to Ride the Rides?
Pricing for Unlimited Ride Wristbands, Fast Passes and Individual Ride Tickets can be found on our Rides Page.
Are Tickets Refundable?
Ticket purchases are final and are non-refundable. The Chandler Chamber Ostrich Festival Presented by Gila River Resorts & Casinos is rain or shine.
All sales are final. All tickets are purchased at risk of inclement weather. Management is not responsible for articles lost, misplaced, or stolen at the event for which this ticket grants admission. Time, date, and location of event are subject to change. This ticket will not be replaced, refunded or exchanged for any reason. Shipping, handling, and service charges are non-refundable, even if the event is cancelled.
I have not received an email with my tickets. How can I get them?
Ticketing information will be available soon!
What Are the Acceptable Forms of Payment?
Food and commercial vendors & parking will NOT accept cash
The only cash that will be accepted at the festival will be at the ticket box office, carnival kiosks (rides and carnival games), and the wristband reload tents, where you can pre-load cash onto your RFID wristband.
Accepted forms of payment are through your RFID wristband, credit cards, Apple Pay, Google Pay
Are There any Prohibited Items?
The following items are prohibited from the Chandler Chamber Ostrich Festival Presented by Gila River Resorts & Casinos:
- Outside food and drinks except for 1 factory-sealed water bottle per person and medical or infant needs
- Drugs and narcotics (prescription medication exception)
- Clear bags larger than 20”x 15”x 9” and non-clear bags larger than 4.5”x 6.5”
- Fireworks and laser pointers
- No glass cups or bottles of any kind except for medical or infant needs
- Video cameras and cameras longer than 12 inches (including body, lens and filter)
- Coolers and hard containers
- Insulated water bottles (ex: hydroflask, Yeti, Stanley)
- Aerosol cans
- Pets except for service animals
- No radios, televisions or other electronic noise producing items
- Skates, skateboards, skate-shoes, scooters, all cycles, hoverboards, mopeds and segways
- Unmanned Aircraft Systems & Radio-Controlled Model Aircraft/Drones (strictly prohibited on park property)
- Weapons of any kind, including concealed carry, are prohibited including but not limited to firearms or knives
- Gang paraphernalia including but not limited to symbols, emblems, insignia, bandanas, colors or other gang identifiers.
- Any other items deemed unlawful or dangerous by event organizers or security officials
- All individuals and bags are subject to search
- Management reserves the right to add or change items to this at any time
*All Individuals and bags are subject to search by event security
Are There Ostrich Races at the Festival?
No, there are not ostrich races at the festival. Ostriches will be onsite roaming freely in a designated area.
Are There any Safety Measures for Children?
Child safety check-in booths are located near each entrance. Children will receive a wristband with their parent’s phone numbers, parent’s names, and child’s name. Should they be separated from their parents, children will be taken to the Child Safety Pick-up located near the first aid tent.
What Bashas' and Food City Locations are Selling Tickets?
Select Bashas’ and Food City locations will be participating in selling Ostrich Festival tickets this year. More info coming soon.
Are Cameras, Drones and GoPros Allowed?
Professional photo and video equipment of any kind is not allowed on festival grounds. This includes but is not limited to professional photo and video cameras, drones, GoPros, etc.
Where are Nursing Mothers Allowed to Feed?
The Chandler Chamber Ostrich Festival is family-friendly and encourages mothers to breastfeed anywhere on our property they feel comfortable.
Can I Bring Water Into the Festival?
Guests may bring two sealed water bottles per person.
Is There Any Sun Protection or Shaded Seating Near the Main Stage?
Shaded canopies on the Main Stage lawn for added sun protection
Will There be Cooling Stations at the Festival?
A misting truck on the festival grounds to provide quick relief!
Will Free Water be Available at the Festival?
Complimentary water distribution (limited quantities) will be provided at select hours of the day, provided by Purely Sedona Artesian Spring Water.
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Where is the Chandler Chamber Ostrich Festival Presented by Gila River Resorts & Casinos Located?
The Chandler Chamber Ostrich Festival Presented by Gila River Resorts & Casinos is moving to Rawhide Western Town and Event Center for the 2026 festival and beyond to support the event’s continued growth. 5700 W. North Loop Road, Chandler, AZ, 85226.
Is Re-entry Allowed?
Yes, same day re-entry is allowed. Please see the security guard at the exit for instructions on how to enter when you return.
What form of ID is accepted at the festival?
- Unexpired Driver License Issued by Arizona:
- A driver license issued to a person under 21 is no longer acceptable 30 days after the person turns 21.
- Unexpired Driver License Issued by Another State, District of Columbia, U.S. Territory, or Canada:
- Must include a picture and date of birth.
- Unexpired Nonoperating Identification License Issued by Arizona (Section 28-3165):
- A license issued to a person under 21 is no longer acceptable 30 days after the person turns 21.
- Identification License Issued by Another State, District of Columbia, U.S. Territory, or Canada:
- Must be substantially equivalent to Arizona’s nonoperating ID and include a picture and date of birth.
- Unexpired Armed Forces Identification Card:
- Must include a picture and date of birth.
- Valid Unexpired Passport or Resident Alien Card:
- Must contain a photograph and date of birth.
- Valid Unexpired Consular Identification Card Issued by a Foreign Government:
- The issuing government must use biometric identity verification techniques.
- “Biometric identity verification techniques” as defined in Section 41-5001.
- Valid Unexpired Border Crossing Card Issued by the U.S. Government:
- Must include a photograph and date of birth.
What is the Clear Bag Policy?
Yes, below are listed what bags are allowed and not allowed.
Allowed
Bags that are clear plastic, vinyl, or PVC and do not exceed 12″ x 6″ x 12″ or 30.5 x 15.25 x 30.5 cm. This includes clear backpacks, clear fanny packs, clear diaper bags, and clear cinch bags that fit within the permissible dimensions.
Small bags, non-clear bags that do not exceed 4.5″ x 6.5″ in size, with or without a handle or strap are allowed.
Medical bags (Up to 20x15x9)
- Will be permitted upon inspection
Metal detector screening and a search of all items being carried in will take place at festival gates. There are no provisions available at the festival to store or safeguard any prohibited bags. Guests will be asked to return prohibited items to their vehicle.
Not Allowed
Clear bags larger than 20”x 15”x 9” and non-clear bags larger than 4.5”x 6.5”
Coolers* (unless medically necessary), briefcases, non-clear backpacks, non-clear fanny packs, non-clear cinch bags, luggage of any kind, computer bags, bins, and cameras.
Where is Parking Available?
Parking is available for $13 ONLINE or for $15 at the Festival (Credit Card Only)
Where is the Handicap Accessible Parking?
Handicap parking is available near the main entrance of Rawhide Western Town & Event Center and will be clearly marked upon arrival. Guests with valid ADA credentials may utilize these designated spaces.
Is Handicap Seating Available for the Concerts?
ADA seating is available within the VIP concert viewing area. This section is reserved to accommodate guests with accessibility needs and allows for comfortable viewing of the performances. Please check in with event staff upon arrival for assistance.
Where can Pedestrians be Dropped Off/Picked up at the Festival?
Pick up & Drop off Location:
Rawhide Western Town & Event Center
5700 W. North Loop Rd., Chandler, AZ 85226
Are Rides Free?
Ride tickets, unlimited ride wristbands and fast passes can be purchased for an additional fee. Please visit our Rides page for more information.
What is a Fast Pass?
The Fast Pass includes expedited entry to nearly all carnival rides in the Butler Amusements carnival midway. Limited quantity available each day. Fast passes are only sold inside the festival in the carnival areas at the Purchase & Reload kiosks for $25.
Are Lawn Chairs Allowed into the Festival?
Yes, lawn chairs are allowed. The festival does not provide lockers or storage for any personal property brought into the event.
Can I Bring Outside Food/Drink into the Festival?
Outside food and drink is prohibited with the exception of 1 factory sealed water bottle per person as well as any medical or infant needs.
What are the VIP Lunch/Dinner Times?
Lunch: 11:30 AM – 1:30 PM (Saturday – Sunday)
Dinner: 5:00 PM – 7:30 PM (Friday – Sunday)
Are There Cooling Zones Throughout the Festival?
There will be ten cool zones throughout the festival, including five indoor, air-conditioned locations.
Are There Indoor Areas Where Guests can Cool off?
The indoor Big Barn and Steakhouse will be open for guests looking to cool off.
Will There be a Place to Watch March Madness at the Festival?
An Ostrich Madness Viewing Area featuring a large LED screen with basketball games playing throughout the weekend, enhanced with a misting system.
How do I Request ADA American Sign Language Interpretation for one of the Concerts?
To request American Sign Language (ASL) interpretation, please contact [email protected]. While we do our best to accommodate all requests, advance notice is strongly recommended.
If you still have questions feel free to contact us via our Contact page.